Reporting to the Assistant Director, the Coordinator, Student and Facilities Operations provides onsite event services and facility operations management ensuring services are executed efficiently and in accordance with high customer service standards.

KEY RESPONSIBILITIES:

• Responsible for the Student Center Welcome Desk operations including providing front-line support in addition to managing student staff who work in the area.
• Leads the Student Centers student development initiatives for all student staff positions including training, selecting, and managing the student staff with an emphasis on high-level customer service, learning, and growth.
• Assists with the logistical planning, coordination, and execution of furniture set-up, equipment needs, and student support staffing for meetings and events in the Student Centers.
• Leads, hires, trains, supervises, evaluates, and schedules all student employees for the Student Centers in various positions to ensure that high-level customer service is maintained.
• Accurately communicates facility and event needs between Student Centers professional and student staff for successful event support.
• Regularly conducts effective staff meetings to ensure timely dissemination of information, changes, and items that affect operations and customer service.
• Conducts regular and frequent inspections of facility event spaces and immediately addresses discrepancies with cleanliness, overall maintenance, and safety concerns.
• Reports discrepancies to facility coordinators and Associate Director of Facilities. Areas include but are not limited to: ensuring furniture in public use areas (outdoor, lounge, and other common areas) are always properly set and maintained, by reporting any areas of concern; and ensuring that all storage rooms are maintained properly.
• Manages and organizes lost and found in accordance with Emory University policies and standards. Responsible for implementing and upholding facility standards and interpreting community standards for users of the facilities.
• Collaborates with Associate Directors of operations and facilities for strategic planning by recommending and executing plans for upkeep and maintenance of the facilities and ways to improve building operations and more effectively serve students and the Emory community.
• Develops standard operating procedures related to facilities, operations, and events in the Student Centers.
• Identifies service improvement opportunities that will better enable the department to achieve its goals and objectives.
• Works directly with departmental leadership to support strategic initiatives and budget processes.
• Gathers and reviews assessment data related to student engagement in the Student Centers.
• Analyzes, provides insights, and helps create presentations using event, finance, operations, and other available types of data.
• Creates recommendations through research, benchmarking, and review of current practices and recommend solutions. May process invoices, payments, requisitions, purchase orders, deposits, expense reports, reimbursements, and other financial transactions.
• Serves as back-up to departmental Timekeeper with responsibilities for reviewing and approving time-cards for non-exempt (hourly-paid) employees.
• Reviews financial transactions to ensure compliance with policies and assists with monitoring budgets.
• Performs other related duties as assigned.

About Emory University

Student Center Description The mission of the Student Center Operations and Events (SCOE) Office is to provide a welcoming and inclusive self-directed learning laboratory outside of the classroom that complements the academic experience by providing programs and services that represent the core values of our community; human development, integrity, collaboration, and community. The SCOE team oversees spaces and event coordination in the Alumni Memorial University Center, Campus Life Pavilion, Emory Student Center, and many of the outdoor locations on campus. Emory Emory University, a top-ranked private institution recognized internationally for its outstanding liberal arts colleges, graduate and professional schools, and one of the world's leading healthcare systems, is located on a beautiful campus in Atlanta, Georgia's historic Druid Hills neighborhood. Atlanta Centrally located in the Southeast, Atlanta is an ideal destination because of its easy accessibility from two major interstates (I-75 and I-85) and the convenience of Hartsfield-Jackson International Airport, one of the world’s largest and busiest airports. Filled with nightlife, restaurants, parks, green initi...atives, and a thriving music scene, Atlanta is the most exciting city to be in, in the southeast! Helpful Links •Emory Student Center: http://studentcenter.emory.edu/ •Emory Campus Life: http://campuslife.emory.edu/ •Summer Housing Intern Housing Program: https://sihp.emory.edu/index.html •Emory SAAC: http://saac.emory.edu/

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