Career Center

• Provide leadership, direction, and supervision of the general business functions of University Centers, including staff and office oversight of accounting/cash management, accounts payable and receivable, technology, and equipment. 
• Oversee the hiring, training, professional development, evaluation, and daily operations of professional and student staff members in the areas of oversight.
• Provide oversight of the Union Information Center/Event Tickets and Eagle ID/Dining Plan Office.
• Assist with the oversight of day-to-day operations of the Student Union and Whitney Dining Center.
• Develop and uphold policies that guide the overall business management and operations of University Centers.
• Serve as department liaison with campus partners including (but not limited to): Business Services, University Budget, Information Technology, Cashier’s Office, Financial Aid, Facilities Management, Planning and Construction, Residence Life, and Recreational Sports.

• In collaboration with the Director, assist in the development and administration of outside vendor contracts including dining services. This includes working with UW System Procurement from the beginning of the RFB/RFP process through the contract implementation and execution.
• Oversee the development of the University Centers annual budget and 10-year project budget plan, including University Centers Segregated Student Fees, University Dining, and revenue-generating budgets. 
• Determine the annual pricing for student dining plans in collaboration with UW System and University Administration.
• Advise the University Administration on any additional proposed expenses and the impact they will have on current and future annual budgets.
• Work closely with the University Budget Office to meet deadlines and comply with university policies. 

• Serves as a primary liaison with the contracted dining services provider.
• Supervise and coordinate the marketing, sale, sign-up and opening of meal plans, Dining Dollars and Campus Cash to students and the university community.
• Supervision of the financial aspects of the program including student billing, submission and payment of weekly board bill, Dining Dollars verifications, and alcohol reconciliation.
• Ensure that quality standards are being met, in accordance with the contract, in all residential, retail, and catering operations.
• Development of policy regarding the campus dining program.
• Field and respond to all customer inquiries related to the University Dining Program.
• Conduct assessment of customer service through surveys, focus groups, and tabletop discussions. Develop plans to address customer feedback and implement necessary changes to the program.
• Supervise and maintain University facilities and equipment used by the food contractor.
• Prepare specifications and requisitions for equipment.
• Supervise the conference and summer camp meal plan/Early Arrival/Dining Dollars program.
• Maintain a liaison relationship with the WIAA State Track meet.

• Develop procedures for making student, faculty, staff, and specialty ID cards.
• Develop policies and procedures for replacing lost ID cards.
• Maintain inventory of ID equipment and supplies.
• Coordinate with campus entities card access privileges.

• In collaboration with other University Centers leadership team members, create and maintain an inclusive environment free of bias while leading and communicating in ways that champion equity, diversity and inclusivity and meet the needs of an active and diverse student body and campus community.
• Establish a positive collaborative working relationship with university departments, students, auxiliary partners, and community agencies.
• Assist with the coordination of training and development for student, graduate assistant, and full-time staff members. 
• Assist in the establishment of the unit’s direction and policies with specific emphasis on the areas of engagement, leadership development, and student activities.
• Contribute to the development of the annual report, development of strategic goals, and the assessment of established goals.
• Ensure the unit’s philosophy and direction permeates the programs and services of the unit. 

• Serves as advisor to the Segregated University Fee Allocation Committee (SUFAC).
• Attend University functions of general importance to the student body or the University.
• Serve on Student Affairs and University committees as needed.
• Participate in regional and national Student Union and/or Auxiliary Services Professional Associations.

Required Qualifications

• Master’s degree in higher education administration, business administration, or related field from a regionally accredited institution plus three (3) years of relevant professional experience – OR – a Bachelor’s degree in business administration, management, finance, or related field plus five (5) years of relevant professional experience is required.
• Experience working with business/financial processes (including accounts payable and accounts receivable), contracts, and/or daily operations of a large/complex organization/department.  
• Experience supervising full-time professional, graduate assistant, and/or student staff members. 
• Experience working with budget analysis, development, implementation, and reporting.
• Ability to prioritize and multitask while exhibiting good judgement and poise in a fast-paced environment. 
• Possess exceptional interpersonal and communication skills, strong organizational skills, the ability to manage multiple priorities, and the willingness to work and communicate in a highly collaborative environment. 
• Possess a commitment to diversity, equity, and inclusivity. 

Preferred Qualifications

• Experience preparing, reviewing, negotiating, and executing contracts.
• Experience overseeing the business aspects of a comprehensive dining program (residential, retail, and catering).
• Experience working with point of sale and/or campus card management system (such as CBORD). 
• Experience developing and executing a comprehensive business plan.
• Experience working in a higher education setting, preferably at a public institution.
• Understanding of the importance of collaboration within the unit and the university. 
• Ability to problem solve and readily adapt to change.
• Ability to use and adapt to current technology and new technology and software.
• Ability to interact effectively with faculty, staff, students, and external groups.

About University of Wisconsin - La Crosse

The University of Wisconsin-La Crosse (UW–La Crosse) provides a challenging, dynamic, and diverse learning environment in which the entire university community is fully engaged in supporting student success. Grounded in the liberal arts, UW-La Crosse fosters curiosity and life-long learning through collaboration, innovation, and the discovery and dissemination of new knowledge. Acknowledging and respecting the contributions of all, UW-La Crosse is a regional academic and cultural center that prepares students to take their place in a constantly changing world community.

Connections working at University of Wisconsin - La Crosse