Senior Associate Director, Popp Martin Student Union
University of North Carolina at Charlotte
Location: Charlotte, North Carolina
Type: Full Time
Salary: $60,603 - $74,071
Internal Number: 011050
The Senior Associate Director is responsible for providing intermediate and long term direction for a multi-unit department comprised of operations, facilities, and programmatic initiatives for the Popp Martin Student Union. The Senior Associate Director reports to the Director and oversees and administers the building management, professional and student employment, facilities maintenance, housekeeping, event management, technical services, and programmatic spaces in the facility, including esports and outdoor event operations. They are responsible for guiding and leading efforts to identify services and programs that best meet the needs of the university community, and serves as an integral part of the departmental leadership team. They are also develops and manages a dynamic, highly functional, and effective team of professionals to carry out the goals and objectives of the department.
Directly supervise multiple professional staff members in various areas including Operations, AV& Tech Services, Building Environmental Services and Maintenance. Indirectly responsible for a staff of approximately 20 full-time staff and 100 student employees.
Develop bi-annual operating budgets, in conjunction with the Director and staff, including fee-funded and revenue-producing initiatives (labor, equipment, supplies, utilities, contracts, insurance, etc.).
Oversee all human resource functions, directly or indirectly, for permanent staff and student employees, to include, but not limited to, position description development, selection, hiring, training, supervision, evaluation, counseling and grievance resolution.
Develop, implement, promote, enforce, and evaluate policies, processes, and procedures for all areas within oversight.
Develop and oversee protocol and procedure reviews and updates for all areas within oversight.
Establish and maintain relationship with university Facilities Management, specifically related to zones, grounds, and all other departments within Facilities Management for success of both the Popp Martin Student Union and outdoor event spaces.
Ensure exceptional facility maintenance and housekeeping services that provide and maintain a clean, attractive, comfortable, and safe environment for all students, faculty, staff, and guests, while offering comprehensive and excellent customer service at all times.
Ensure compliance with University regulations governing fire safety, sanitation, employee and guest safety, building security, purchasing, and fixed asset and equipment inventory control.
Oversee the building and space management and hospitality services that ensure daily operations/events run smoothly and safely, providing a level of service and knowledge that defines the campus standard for excellence.
Oversee audio-visual operations, technology infrastructure, and reserved space for the Student Union, and other event-related campus space that support a wide variety of meetings, programs, and conference activities. Oversee esports space and esports systems, ensuring compliance with all university policies and requirements.
Maintain working knowledge of all programs and functional teams, policies, and practices within oversight in order to share that information to the university community and make decisions as necessary.
Problem solve and make decisions for each area within supervisory responsibility.
Lead unit level transitions of programs and functional areas within supervisory oversight, including growth of programs in response to campus needs.
Required Minimum Qualifications:
Bachelor’s degree and three years of experience in the area of assignment, of which at least one is supervisory or in a lead-worker capacity; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and at least three years of program administration experience, including at least one year of supervision; or an equivalent combination of training and experience.
As North Carolina’s urban research university, UNC Charlotte is a diverse and inclusive institution with local-to-global impact that transforms lives, communities and industries through access and affordability, exemplary undergraduate, graduate, and professional programs, scholarship, creative work, innovation and service.