The Director of the Lyndon B. Johnson (LBJ) Student Center and Event Services is charged with providing leadership and management to department which oversees the operations of the LBJ Student Center and event services support and service to additional venues and spaces on campus. The Director provides critical strategic direction, determines priorities, and oversees initiatives and activities for the department. The Director will provide budgetary and administrative support to the department and will exhibit fiduciary stewardship and responsibility of resources and management of a student fee.
LBJ Student Center Management
Directly supervise two Associate Directors and one Business Manager and indirectly supervise a team of 35 full-time professionals, three graduate assistants, and student staff members.
Direct ongoing process improvement, assessment, and strategic planning and direction to ensure the advancement of the facility and its services.
Develop strategic plans and goals in line with the institution and division to ensure alignment with the advancement of Texas State University.
Ensure effective crisis management strategies and planningand implement appropriate and consistent risk mitigation efforts.
Manage and ensure that the Student Center is a space focused on student engagement and success including facilities usage, design, and continual reimagination efforts.
Develop strategic direction, staffing levels, and planning for specialized spaces including George’s, the eSports Arena, amphitheater, information desk, and creative services.
Manage effective strategies for coordination, design, and maintenance for all building support functions including housekeeping, production, maintenance, and after-hours management, to ensure consistent and high-quality operations within the facility.
Manage relationships with building tenants and negotiate appropriate use of building space.
Oversee and convene the LBJ Student Center Advisory Committee.
Develop and administer the annual operating budget (approximately $6 Million annually) for the LBJ Student Center.
Oversee the management and allocation of the Student Center Fee, including partnering with all areas supported by said fee to ensure adequate reserve levels, capital expenditures, and daily operations.
Develop and maintain accurate financial models to account for long-term obligations and opportunities and ensure fiscal sustainability for all areas of responsibility.
Engage in the development and enhancement of revenue streams designed to maximize service delivery including rental income, conference services charges, food service commissions, creative services, and locker rentals.
Manage contractual relationships and compliance related to all areas of procurement.
Develop and oversee policies and processes, specifically, space reservations, audio-visual support, and event setup and breakdown in assigned spaces.
Develop the expansion of service delivery and utilization of additional campus spaces including the mall outside of the LBJ Student Center and other identified campus spaces.
Provide leadership and facilitate conversation with campus partners related to the development of conference opportunities designed to expand third-party revenue generation.
Serve as a member of the Division’s Leadership team and work to fulfill the mission and long-range goals of the Division and University through the services and programs of the Department.
Serve on or chair University and Division committees, teams, or task forces as needed.
Other Duties as Assigned
Coordinate special projects and other duties as assigned by the Vice President of Student Success or designee.
Master’s or other advanced degree in Higher Education Administration, Hospitality Management, Business Administration, or related field.
Minimum of 7 years experience in post-bachelor’s experience working in progressively responsible roles in student union or student center environments.
Experience supervising full-time staff.
Experience managing a complex budget and/or managing a student fee process.
Experience managing physical spaces including operations, maintenance, or construction programs.
Experience with large-scale programming, event planning or project management.
Demonstrated ability to work collaboratively with campus constituents and stakeholders.
Strong written, interpersonal, and inclusive communication skills
Terminal Degree (Doctoral degree or Master’s in Business Administration)
Demonstrated leadership role in a related professional association (ACUI, NASPA, NACAS, etc.).
Experience in capital project management, maintenance, or renovation programs.
Experience with student support and retention initiatives.
Experience designing and constructing spaces designed to enhance student success.