Overview Venue Services, a division of Campus Support Services, provides a broad range of event, performance, and venue support services for the Princeton University community. The Venue Services unit provides facility and event management for mixed-use spaces, including the Frist Campus Center, Julis Romo Rabinowitz and Louis A. Simpson International Building, East Pyne, 701 Carnegie, Overlook, and the Helm Building; supporting tenants, event presenters, users, and guests.
SUMMARY OF POSITION:
The Assistant Venue Manager provides a broad range of venue management support for the Frist Campus Center, serving as the nighttime and weekend lead in the facility. Working in support of the Venue Manager, the Assistant Venue Manager provides operational support for classes, events, and gatherings, including audio and video support, front of house services, and setups. As a steward of the Center, the Assistant Venue Manager works closely with Venue Services staff and campus partners to maintain the Center, including indoor and outdoor furniture setups, technology and facility maintenance, signage, and wayfinding. The Assistant Venue Manager is responsible for leading a 60+ student worker team who operates the Frist Campus Center Welcome Desk and provides broad operational support throughout the Center.
As the operational lead for nights and weekends, the Assistant Venue Manager is responsible for the implementing the operational plans developed by the Venue Manager for events and gatherings throughout the building. The Assistant Venue Manager works closely, and provides day-of supervision, of the Venue Associates to ensure all event needs our met. The Assistant Venue Manager ensures that spaces and surrounding areas are event-ready, setups are completed accurately and on a timely basis, and technology is tested and ready for use. The Assistant Venue Manager is responsible for coordinating and/or providing technical and setup support for afternoon and evening classes, including emergency troubleshooting of technology issues, and implementing, when needed, temporary A/V setups. The Assistant Venue Manager takes primary responsibility for ensuring that the Frist 100 level is maintained effectively, including the lounges, table reservations, game room, and seating areas.
The Assistant Venue Manager is responsible for the management of the student worker team, including student team managers, student building supervisors, and student worker teams who operate the Frist Welcome Desk and provide guest services, technical assistance and AV support, room setups, signage, and access throughout the Frist Campus Center. The Assistant Venue Manager implements a hiring process that ensures a diverse pool of student workers through creative sourcing and advertising for candidates. The Assistant Venue Manager develops, maintains, and leads regular communication initiatives for student workers, providing timely and helpful information to keep them up to date with the needs of the Center and constituencies. The Assistant Venue Manager’s work schedule, designed in coordination with the Venue Manager, ensures adequate student training and supervision and operational coverage for the Frist Campus Center. The Assistant Venue Manager also provides student team central services for the entire Venue Services department, including development and coordination of training programs and materials and assistance with the sourcing, hiring, and onboarding of new student team members.
The Assistant Venue Manager provides day-of-event collaboration and support with the Frist Venue Associate and Venue Assistant team on events and gatherings that occur during nights and weekends. Working collaboratively with the Venues team, University Scheduling, Campus Dining, Building Services, Facilities, ODUS, Graduate School, Public Safety, Site Protection, and AV Services, the Assistant Venue Manager helps ensure safe, efficient operation of the campus center. The Assistant Venue Manager should be actively engaged in maintaining the look, feel, and operation of the Frist Campus Center with primary emphasis on the 100 Level.
The Assistant Venue Manager is responsible for maintaining, scheduling, and supporting a robust equipment loaner program, which is operated out of the Frist Welcome Desk. The loaner program provides specialized event, performance, and video equipment, free of charge, to students, faculty, and staff. The Assistant Venue Manager assists with the procurement of equipment, manages the inventory, maintains the equipment, and supervises the request and check in/out process.
The Assistant Venue Manager supports the emergency management protocol for the building in concert with the individual departmental Continuity of Operations Plans (COOPs). The Assistant Venue Manager, and team, partners with Public Safety and Campus Dining to maintain a safe environment during evening hours.
In addition, the Assistant Venue Manager participates in the support of Campus Support Services cross-unit initiatives, including the support for major University convocations, including Opening Exercises and Commencement.
The position is considered essential personnel. Typical shifts include nights (4:00pm – 12:00am) and weekends, with at least one late night shift (closing the center at 3am) a week. Normally, the position maintains a set schedule during the academic year with modest fluctuation to provide coverage during special events. Summer hours (June through mid-August) are typically 8:30am-4:30pm.
The principal duties and responsibilities of the Assistant Venue Manager include the ability to manage a team of students, be flexible and adaptive to changing needs of the venues and clients, work autonomously and with initiative, have great communication skills, and be adept at problem solving. The Assistant Venue Manager must interact effectively with individuals at all levels within and outside the University, and develop a supportive team that is cooperative, collaborative, responsive, and proactive.
Responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES:
Venue management of the Frist Campus Center, serving as lead during evenings and weekends.
- Responsible for implementing operational plans for the Center during nights and weekends
- Supports events and gatherings, supervising setups, technology, and front of house services
- Works closely with event presenters to ensure all needs are met
- Serves as a resource for tenants and users of the buildings
- Provides and supervises afternoon and evening technical support for classes
- Takes primary responsibility for ensuring the Frist 100 level is maintained effectively
- Provide or schedule building support coverage for student
Management of Frist Campus Center student team, including hiring, training, supervision, and payroll.
- Develops inclusive hiring practices and hires diverse student worker teams
- Develops and provides thorough training program for student workers in all Venue Services units.
- Is responsible student worker scheduling and payroll budget
- Hires, trains, and develops student managers to provide team leadership among student work crew
- Provides central services for Venue Services student teams, including assistance with hiring, training, and payroll
Lead the Equipment Loaner Program
â—? Manages reservation and check-in/out processes for University students, faculty, and staff from the Frist Welcome Desk
â—? Assists with the sourcing and procurement of equipment
â—? Manages inventory and organizes proper storage for the equipment
â—? Maintain equipment repair and replacement
Additional duties
- Operational support for major convocations, including Opening Exercises and Commencement
- Other duties as assigned
Qualifications ORGANIZATIONAL CHARACTERISTICS:
The Assistant Venue Manager reports to the Venue Manager for the Frist Campus Center. The Assistant Venue Manager directly manages 60+ student workers. The Assistant Manager provides day-of supervision for the Venue Associates and Assistants, as needed.
CONTACTS:
The Assistant Venue Manager will work closely with the entire Venue Services staff, University Services divisions, and campus partners including:
- Campus Dining
- Centers and services in the Frist Campus Center, including:
- East Asian Library
- LGBT Center
- McGraw Center
- Mail Services
- Office of Disability Services
- OIT Solutions Center
- Pace Center
- USG Offices
- Women’s Center
- AV Services
- Conference and Event Services
- Facilities
- Graduate School
- Office of the Dean of Undergraduate Students
- Office of Information Technology
- Public Safety
- Transportation and Parking Services
REVIEW OF WORK:
The Venue Manager will provide the Assistant Venue Manager with a formal annual review and informal ongoing reviews of performance.
ESSENTIAL QUALIFICATIONS:
- Bachelor’s Degree or equivalent work experience
- Minimum three years of experience in multi-use venues, such as student/campus centers, event management, or comparable experience
- Demonstrated experience in providing excellent customer service
- Demonstrated experience in student or staff management
- Ability to work collaboratively in a diverse environment
- Willingness and ability to work with a flexible schedule, including early mornings, late nights, weekends, holidays, and long hours
- Demonstrated ability to think strategically and be a problem solver
- Ability to be flexible and adaptive to the changing needs of a venue that serves a diverse campus community
- Great written and verbal communication skills
- Ability to show independent leadership
- Ability to use audio/video technical equipment and demonstrate use of the equipment for event presenters and space users
- Proficient computer skills
PREFERRED QUALIFICATIONS:
- Experience and working knowledge of academic settings
- Familiarity with audio/video equipment
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Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS
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