Business Services Coordinator (Student Services Program Assistant 2), Student Union & Event Services
University of Connecticut
Location: Storrs , Connecticut
Higher Education Institution
Internal Number: 496699
Under the direction of the Student Union Business Services Manager, the Business Services Coordinator will provide leadership, oversight, and coordination for multiple essential services and operations within the scope of business support for the Student Union. The primary responsibilities include, leading the centralized student employment program, managing the Department’s student human resource functions, providing direct management of The Game Room and Information Center, and managing the Department’s website and social media platforms.
DUTIES AND RESPONSIBILITIES
Manage the daily operations of the Information Center and Doug Bernstein Game Room (Game Room) in the Student Union.
Direct supervisor for the Information Center and the Game Room student staff; which includes selection, onboarding, training, development, and supervision; responsible for evaluating student staff performance, maintaining student staff schedules, and coordinating workflow; coordinates with other staff supervisors where student staff responsibilities intersect; responsible for developing learning outcomes for student staff and completing assessment projects to evaluate the success of these efforts.
Assists the Business Services Manager with the coordination of the centralized Student Union student staff hiring program by:
Providing administrative support.
Coordinating with the UConn Student Employment office.
Coordinating and executing new hire marketing and the initial application management and distribution process, after collaborating with student staff supervisors to get information about hiring needs for each area.
Ensuring University and departmental requirements are met for one-time, annual, and periodic trainings (e.g. CPR, OSHA, Active Threat, Diversity, Sexual Misconduct prevention) for student personnel related to their position requirements.
Assists the Student Union Leadership Team by providing marketing and website administrative support for the Department by:
Assisting with the development and execution of the department marketing plan.
Scheduling and executing the Department's social media marketing plan, working directly with various social media platforms (e.g. Instagram, Facebook, Twitter), based on the approved plan by the Student Union Leadership Team.
Managing and providing support for the Department website, in coordination with the Student Union Leadership Team and the AV and Technology Services Team.
Serves as a fiscal support assistant, assisting the Business Services Manager with various budget and fiscal-related responsibilities as needed.
Reviews operating procedures for efficiency and effectiveness; collaborates with the Business Services Manager and recommends changes for improvement; participates in the planning and decision-making process regarding new or changed procedures; interprets and implements policies as established by the supervisor; establishes operational procedures to implement policies.
Responsible for enforcing departmental and University policies and procedures in all matters pertaining to the Student Union.
Supports an environment that encourages, values, and delivers outstanding customer services.
Represent the Department and serve on University committees in coordination with the Business Services Manager or the Director.
Performs other duties as required.
Bachelor's degree in business, hospitality, recreation, education, or related field.
Three years of professional experience in a directly related position.
Demonstrated proficiency with Office 365 or related applications, such as Microsoft Word and Outlook.
Demonstrated interpersonal skills including the ability to work effectively with students, faculty, and staff in a diverse and multi-cultural community.
Ability to resolve administrative problems independently, efficiently, and effectively.
Demonstrated planning and organizational skills.
Demonstrated excellent oral and written skills.
Demonstrated understanding of and commitment to equity and access in the delivery of services.
Demonstrated experience working in a college or university setting.
Demonstrated experience supervising and training full-time and/or part-time staff in a customer service environment.
Demonstrated decision-making skills in a complex organization.
Demonstrated experience developing and implementing a marketing plan for a business, organization, or company with a customer service focus.
Demonstrated experience coordinating, scheduling, and executing social media marketing plans, working with various social media platforms (e.g. Instagram, Facebook, Twitter).
Demonstrated experience with website development and management.
This is a full-time, 12-month, UCPEA position with outstanding benefits, including employee and department tuition waivers at UConn, and a highly desirable work environment. Please note that the hiring range for this position is $48,870 to $55,000 and an offer of employment, if made, will be commensurate with the successful candidate’s skill and experience, as determined by the University. For additional information regarding benefits visit: https:hr.uconn.edu/benefits-beyond-pay. This position requires occasional irregular and flexible hours. For additional information about the University visit: http://www.uconn.edu/.
TERMS AND CONDITIONS OF EMPLOYMENT
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
Please apply online at https://hr.uconn.edu/jobs, Staff Positions, Search #496699 to upload a resume, cover letter, and contact information for three (3) professional references.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on October 3, 2022.
The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.
The University of Connecticut is a national leader among public research universities, with more than 30,000 students seeking answers to critical questions in classrooms, labs, and the community. A culture of innovation drives this pursuit of knowledge throughout the University’s network of campuses. Connecticut’s commitment to higher education helps UConn attract students who thrive in the most competitive environments, as well as globally renowned faculty members. Our school pride is fueled by a history of success that has made us a standout in Division I athletics. UConn fosters a diverse and vibrant culture that meets the needs and seizes the opportunities of a dynamic global society.