Career Center

With a firm commitment to guest satisfaction and positive experiences, manage event operations services for the Student Union, the Division of Student Affairs, and select campus partners. Efficiently manage staff and resources to maximize the quantity and quality of services provided, including event management/supervision and production support (i.e. meeting/event space setups and audio-visual services). Assist the Program Director for Campus Event Services with the creation and implementation of a continuous improvement process, including post-mortems, post-event questionnaires for guests, internal staff surveys, etc., whereby event services are immediately reviewed for successes and areas of improvement.

• Directly supervise three (3) full-time staff members (Operations Coordinator and two Media Technicians). Provide indirect supervision to student employees, including Production Support Assistants and Event Support Managers. In accordance with established University HR protocols and procedures, recruit, hire, train, develop, review, and provide constructive feedback to the same. Oversee student staff development program to ensure student assistants learn and are able to articulate hard and soft skills acquired as a result of their employment. Serve as a delegate to external industry associations and encourage the development of staff through advanced training, professional development opportunities, and industry certifications.
• Coordinate event planning efforts with Assistant Director for Reservations to ensure accuracy of booking information in EMS software. Work with Operations Coordinator to manage the process by which reservations information is utilized to create daily and weekly event management plans. Assist with event proposal efforts and serve on various campus event planning committees as required. Manage the process by which late requests for services and equipment are coordinated and added to EMS. Work with facility coordinators to assess fees for excessive clean-up, damages, etc. Ensure all applicable post-event charges are entered into EMS and billed as appropriate.
• Manage all event related inventory, including furniture, audio-visual equipment, pipe & drape, linens, etc. and ensure proper storage, cleaning, maintenance, and timely replacement of the same. Research trends and continually update meeting and event space resources and technology in accordance with best practices and industry-leading trends. Encourage innovation and solicit new ideas from meeting and event space users and clients.
• Create and maintain effective risk/emergency management strategies for facilities operated by the Student Union. Regularly consult with key campus partners to evaluate and maintain proper risk management practices, including procedures for emergency evacuation of facilities and events. Ensure all Union staff members and tenants of Union-managed buildings, including student assistants, are trained to responsibly respond to emergency situations. Work with appropriate campus partners to arrange and schedule periodic emergency response training for all Union personnel.
• Develop and maintain working relationships with all third-party vendors providing services for on-campus meetings and events. Coordinate efforts with the same as required. Direct the creation and implementation of a student-led special event production support team capable of delivering high quality audio-visual and event production experiences to select clients. Meet and exceed revenue goals for all event-related support services.  Assist the Program Director for Campus Event Services with the expansion and configuration of EMS software to campus partners as required. Other duties as assigned.