Career Center

Job Purpose:
Provide overall management and direction to the operational needs of the newly renovated Student Center, Community Arts Auditorium, St. Andrews Hall and all other locations managed by Student Center staff. Supervise all operations staff. Function as the senior leader in management in the Director's absence.

Essential Functions:
Function as the senior leader in management and operation of the Student Center in the Director's absence. Responsible for the management, facility, operational, financial, supervisory, customer service and student development functions of the Student Center and associated spaces and events.

Responsible for providing overall management and direction to the operational needs of the Student Center, including in-house tenant relations, Community Arts, St. Andrews Hall and other locations booked managed by Student Center staff.

Supervise two Operations Supervisors and indirectly supervise 2 audio/visual technicians, and 40 student staff members. Monitor their work activities, provide training and feedback, and set expectations to utilize their abilities to the fullest extent.

Coordinate all maintenance and renovation projects with the Associate Director of Student Auxiliary Facilities Director of Student Auxiliary Facilities and work closely with Facilities, Planning and Management custodians and supervisors to assure cleanliness of facilities.

Responsible for the overall safety and security of the Student Center. Develop all emergency preparedness documents and materials. Ensure professional staff, student staff and building tenants are trained and ready for emergency situations. Manage all keys and door/elevator access approvals for the Student Center.

Work closely with the Student Center Reservations/Information Center staff to contribute to the overall management of the Student Center. Provide feedback on the reservation process and helps set policies and procedures for the operations and reservations staff to effectively operate the building and provide excellent customer service.

Assist in the development and implementation of Student Center strategic plan, objectives and tactical plans, policies and procedures. Monitors work activities and resources to make sure established goals and objectives are achieved.

Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree

Experience: Specialist (minimum 5 years of job-related experience)

Knowledge, Skills and Abilities:
ORGANIZATIONAL LEADERSHIP:
Must have a willingness to make decisions, must exhibit sound and accurate judgment. Must demonstrate ability to motivate professional staff and students.

SUPERVISORY SKILLS:
Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train, develop, assess and offer feedback to staff members. Ability to foster teamwork among staff members.

PROJECT MANAGEMENT SKILLS: Must be able to prepare and present special projects with little or no supervision/oversight. Ability to meet deadlines and to take large complex projects and divide them into smaller achievable tasks organized into a plan. Strong, detail-oriented project management skills.

COMMUNICATION SKILLS:
Must have effective interpersonal and customer service skills. Must have the ability to communicate clearly, concisely, and professionally both orally and in writing.

ANALYTICAL SKILLS:
Keen ability to make valid and reliable evaluations of information. Must demonstrate attention to detail.

LEARNING AGILITY:
Independent and innovative self-starter who can display an ability to learn rapidly and adapt quickly to changing situations.

TECHNOLOGY SKILLS:
Must demonstrat proficiency with performance and event technology including sound systems, visual displays and lighting.

TEAMWORK SKILLS:
Excellent organization, management, communication and human relations skills. Can work with events involving multiple parties. Able to deal with frequent change, delays or unexpected events.

CUSTOMER SERVICE SKILLS:
Responds promptly to customer requests for service and assistance. Practices follow-up to ensure customer needs are met.

INITIATIVE:
Takes independent action. Demonstrates persistence and overcomes obstacles. Can set daily priorities on workflow and do problem solving in a timely manner. Volunteers readily.

BUSINESS KNOWLEDGE:
Knowledge of student development theory, facilities maintenance and custodial operations preferred.