Details
Posted: 25-Mar-22
Location: Ithaca, New York
Salary: Open
Internal Number: WDR-00030522
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
As part of the university's comprehensive vaccination program, all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location.
New hires are required to provide documentation showing full vaccination status (that is, completion of two shots of the Moderna or Pfizer vaccine or one shot of the Janssen/Johnson & Johnson) before their first day of work. If a new hire's vaccination is not complete or information is not received by their start date, the first day of work will be delayed. It is possible in some cases that an offer of employment may be withdrawn.
For additional information on Cornell's Vaccination Compliance Program click here.
Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Student Service Information Technologies (SSIT) provides IT support to a number of divisions, including SCL, and allows numerous operations to continue to run effectively while using hundreds of different IT systems. SSIT is comprised of five different service teams: Client/Desktop Services, Infrastructure Services, Business Applications & Development, IT Service Management, and Business Application Services
As part of Student Services Information Technology (SSIT), the Sr. Desktop Support Assistant will provide advanced technical consulting, incident management, and fulfill support service request for a desktop computing environment of approximately 1,200 end users and over 1,500 network devices that span over 60 buildings on campus as well as remote offices. Using an online helpdesk ticketing system, this role will respond to and troubleshoot a broad range of support services including desktop applications, network and desktop infrastructure, mobile device support as well as low to complex user questions regarding PC and Apple peripherals. This support will be provided either through in-person consultations or through consultations done remotely over phone or email in an effort to resolve in a timely and accurate fashion that minimizes downtime and impact on the user. In collaboration with other teammates or technical groups within SSIT or across the campus, this role researches technical issues and creates entries into a knowledge-based system as well as looks to implement special technology projects as assigned
A successful Sr. Desktop Support Assistant will:
Be well-organized and demonstrate a meticulous attention to detail as well as the ability to adapt to and learn a broad range of services, applications and technologies.
Demonstrate strong verbal and written communication skills needed to document issues thoroughly as well as communicate effectively to make complex issues understandable to a variety of users.
Remain self-motivated in order to work well both independently and as a team player to ensure resolution to all technical issues in a timely way.
Demonstrate strong problem-solving abilities to prioritize multiple tasks and deadlines, take on action items as well as coordinate and track progress in an ever-changing environment.
Have the ability to establish and maintain excellent rapport with individuals and/or departments through strong customer service and relationship building skills.
Required Qualifications
Bachelor's degree with a minimum 2 years or relevant experience such as providing proficient desktop support in both Windows and Mac OS and their administration as well as Chrome OS, iOS and Android support or an equivalent combination of education and experience
Working knowledge of Active Directory as well as PC and Macintosh hardware and TCP/IP protocols required
Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment is essential.
Must have and maintain a valid driver's license.
Ability to lift 50 pounds as needed.
Must be able to work both remotely and at Ithaca campus location as needed.
Must be able to provide off-hour on-call support on a rotating basis.
Preferred Qualifications
Additional education or experience; specifically, knowledge or experience with Linux, Point-of-Sale devices and MS Office 365.
Familiarity with Cornell's IT environment is helpful
This position is located in Ithaca, New York. The successful applicant will be expected to work a hybrid schedule, being on-campus as business needs require. The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State. No relocation assistance is provided for this position. Visa sponsorship is not available for this position
University Job Title:
IT Support Asst IV
Job Family:
Information Technology
Level:
E
Pay Rate Type:
Hourly
Company:
Endowed
Contact Name:
Shallena Cunningham
Number of Openings:
1
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience.
Education level to the extent education is relevant to the position.
Unique applicable skills.
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Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.
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EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
2022-03-23-07:00
