Details
Posted: 15-Jan-22
Location: Ithaca, New York
Salary: Open
Internal Number: WDR-00029468
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Effective January 1, 2022, all new Cornell hires, regardless of role and work location, must be fully vaccinated and present proof of an FDA- or WHO- authorized or approved COVID-19 vaccination or have a university-approved disability/medical or religious exemption. Failure to demonstrate compliance with this requirement prior to the first day of work will result in the delay of employment with Cornell and may result in the offer of employment being rescinded.
Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Housing & Residential Life is made up of the Residential Life, Housing (assignments and operations), and Graduate, Cooperative, and Off-Campus Living. The Housing & Residential Life team works to further the educational mission of Cornell while fostering students' personal growth, critical thinking, intellectual engagement, and social responsibility. We strive to provide a safe, comfortable, residential experience designed to educate, challenge and develop students through the promotion of community values. Paramount to achieving our mission is advocacy for academic inquiry, student development, respect for the individual, and the promotion of just communities. We are dedicated to helping students thrive in all stages of their Cornell career through student organization involvement, living and learning opportunities, and a multitude of leadership and engagement experiences.
The Housing Operations Coordinator supports the transformative experience of the undergraduate student population at Cornell by assisting with the planning, maintaining, and implementation of the housing room assignment and selection process to meet the housing needs of our students specifically in new/first year residence halls. This role will help communicate general housing information, processes, and policies through provided social media and marketing outlets as well as by creating and conducting presentations that best inform our students, parents, colleagues and any other internal and external partners. While maintaining a high level of customer service and ensuring confidentiality, the Housing Operations Coordinator will regularly monitor and respond to housing inquiries or issues that arise through a variety of platforms and relate to the housing assignment processes, procedures and/or policies. Additionally, this role will work closely with a variety of departments and look to provide extra support during critical special events, such as move-in/move-outs, which could include occasional night and weekend work.
A successful Housing Operations Coordinator will:
Regularly display effective communication, partnership and collaboration with various departments including those in Student and Campus Life, Facilities, Registrars, and Student Disability Services; specifically in planning for and the allocation of space for various categories of undergraduate students and transfers
Provide stewardship of the housing assignment systems, demonstrating attention to detail, ensuring accuracy and maintaining updates while also successfully recognizing and troubleshooting system problems to create effective solutions that can aid in the training of other staff.
Demonstrate effective customer service skills that provide a welcoming and supportive environment for a diverse community that help balance sensitive student and parent concerns
Consistently set good examples of professional discretion, confidentiality, diplomacy, independent judgement, and quality decision making skills
Remaining flexible, friendly, and professional while delivering solution oriented results in a fast-paced and sometimes urgent environment
Required Qualifications
Associate's Degree in Higher Education or related field plus at least two years of relevant experience including working in higher education and/or complex administrative information system or an equivalent combination of education and experience.
Excellent communication (written and oral), interpersonal, and organizational skills.
Ability to exercise discretion, resolve problems using sound judgment, and maintain confidentiality.
Demonstrated proficiency in Microsoft Office, MS Outlook, PowerPoint, MS Excel, database management tools,professional communications tools, etc.
Preferred Qualifications
No relocation assistance is provided for this position. Visa sponsorship is not available for this position
University Job Title:
Administrative Asst IV
Job Family:
Administration
Level:
D
Pay Rate Type:
Hourly
Company:
Endowed
Contact Name:
Darren Murphy
Number of Openings:
1
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience.
Education level to the extent education is relevant to the position.
Unique applicable skills.
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Employment Assistance:
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at owdi@cornell.edu.
For general questions about the position or the application process, please contact the Recruiter listed in the job posting.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.
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EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
2022-01-13-08:00
