This position manages Guest Services for the Adele H. Stamp Student Union. This includes but is not limited to supervision of student employees, management of the general and financial operations for the Ticket Office, oversight of the building’s opening and closing, and assisting with emergency procedures. This position plays a key role in maintaining a welcoming environment for all building guests. Duties include:
Manage the daily operations and procedures of the Information Desk and Ticket Office. Hire, train, supervise, schedule, and evaluate student employees in Guest Services, including Building Managers, Information Desk and Ticket Office student assistants. Manage the building’s daily opening and closing procedures, and the required staffing for student building managers and guest services assistants. Document and report on any maintenance, housekeeping, emergency, safety, or other building issues, as needed.
Manage the ticketing processes for all events occurring in the Stamp as well as other key campus events. Process ticket and event payment transactions, and reconcile financial records for the Ticket Office, and provide required documentation to the Stamp Business Office. Serve as the liaison with the ticketing software vendor, and credit card payment vendor.
Assist with overall building management and coverage, including providing on-site building management, as needed. Responding to evening and weekend calls from Guest Services staff, as needed. Assist with emergency procedures training for building staff.
Lead the coordination student employee training, and staff recognition for the unit.
Other duties as assigned.
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Bachelor’s degree, and 4 years of full-time relevant work experience
Supervisory experience, especially with college aged young adults
Prior experience providing customer service to diverse populations
Master’s degree, preferable in student affairs, counseling or a similar field
A minimum of 2 years full-time work in relevant positions
Prior experience with student union and/or resident hall operations