The event manager serves registered student organizations, university departments, and unaffiliated clients with their reservation and event planning needs for meetings and events to be held in Student Center-managed spaces. The Student Center Event Management office staff does not plan their own events for the office; instead they represent the venue and advise clients on room capacities, setup options, and equipment to clients wishing to host their events in the building.
The event manager also helps run the Event Management office by overseeing its daily operations, which includes supervising and training student assistants and one graduate administrative assistant.
Processes reservation requests made by registered student organizations, university departments, and unaffiliated clients; helps process 12,000+ requests annually with more than 8,000 events taking place within the Student Center
Supervises student assistant staff and one graduate assistant; this includes recruiting, hiring, onboarding, training, and evaluating staff, creating and maintaining training manuals; leading training workshops and office meetings
Oversee the daily operations of the office, including purchases, maintenance of office software and/or equipment, troubleshooting software issues, and front desk scheduling
Reviews event space requests in order to maximize the use of the space to support as many programs as possible within the facility’s capacity; consults with clients to resolve scheduling conflicts and to find creative solutions for events
Advises clients of the capacity and capability of Student Center event spaces (20 meeting spaces, including the 674-seat ballroom and 413-seat auditorium)
Assists and guides clients through their event planning process by holding client meetings, giving tours of the space(s), creating room diagrams, writing contracts, explaining and enforcing relevant policies and/or deadlines, entering or correcting reservation details, and answering billing questions
Creates the optimal experience for all clients by analyzing their event needs, goals, and budget; connects clients to the correct campus resources
Coordinates and communicates clients’ event needs regarding room and equipment setups, AV, catering, parking, and security to appropriate staff
Checks in on client event space to ensure that the room is set correctly according to client's specifications
Checks in with clients on the day of the event, especially with major events, to provide assistance as needed and to ensure client satisfaction
Follows up with clients post-event to solicit feedback about their experience
Helps maintain current literature, forms, and documents utilized by the office
Shift: 8:30a - 5:15p
This position may be required to work some early mornings, evenings, and weekends as necessary.
Excellent customer service skills coupled with the ability to build a good rapport with clients; must be able to enforce and follow policies while still delivering quality customer service
Supervisory experience, including hiring, onboarding, and training direct reports
Great attention to detail
Strong organizational, critical thinking, and problem-solving skills
Exceptional communication skills, both written and oral, with clients, colleagues, and students; ability to navigate through delicate or even tense situations with tact, diplomacy, and professionalism
A strong ability to multitask, be self-directed, work independently, and prioritize tasks and schedules appropriately
Minimum of 4 years of job-related experience. Preference for demonstrated experience in event planning or related experience in student center reservations or operations, student activities, or customer service in a high-volume setting. Minimum of 2 years of supervisory/managerial experience.
Completed application, cover letter, and resume are required for consideration.
Please note that Georgia State University’s career board updates daily, and postings are subject to be removed without prior notice or before the posting expires.