About the Department The Student Centers enhance the daily lives of students by creating environments that build community. We are committed to providing the campus community with high quality services, programs, activities, and facilities that complement the University's academic mission.
Job Summary Reporting to the Associate Director for Building Services, the Program Manager for Student Retail, works with the coffee shop student managers and Student Centers staff to ensure the viability and development of each of the four coffee shops and their student staff: Cobb, Hallowed Grounds, Harper, and Ex Libris. The Manager is to lead, manage, and advise the staff of each coffee shop in every aspect of their operation. The Manager, in conjunction with each shop manager, is on-call 24 hours a day, 7 days a week in case of emergency. The Manager has overall responsibility for all financial matters including budgeting, expenditures, income, cash handling and policy development, as well as for training and certification in safety, sanitation and food preparation and handling. The Manager works with the student managers to market and plan events for each of the shops and manage the University’s relationship with the vendor of the pub, an operation on campus that serves liquor.
Responsible for planning, directing, coordinating, and managing daily operations of individual organization units, clinical research facilities, centers, or academic departments. Responsibilities are diverse and general in nature and may reflect more than one functional area.
Articulate goals for providing coffee shop leaders with financial competency and oversee program development. Develop and implement financial policies and procedures and ensure compliance of staff with relevant organizational and University, City, State, or Federal policies and guidelines.
Supervise, assist and support the student managers in fulfilling their responsibilities for the day-to-day operations. The Manager has overall responsibility for the financial status of the coffee shops, including combined budgets totaling over $1m dollars in revenue and expense. Duties and responsibilities include: with the student managers, monitor, review, and, implement changes as needed in cash-flow procedures, inventory control and loss prevention procedures, and staff training; review payroll and work with student managers to resolve discrepancies; monitor ledgers and financial reports for each shop and provide regular budget overviews and quarterly detailed budget reports for all three shops.
Oversee all accounts payable and accounts receivable in collaboration with student managers and University staff to ensure prompt payment to vendors. Solve all vendor disputes and negotiate prices and agreements with new and existing vendors.
Hire, train, supervise and evaluate student managers of coffee shops and pub attendants. In conjunction with student managers, hire, train, and evaluate student assistant managers. Maintain all employee files. Meet regularly with managers of each shop. Develop and implement learning outcomes for all student staff. Help student managers maintain employee satisfaction and participate in disciplinary matters for all members of the coffee shop staffs.
Participate and become certified in safety, sanitation, and food preparation and handling. Implement and train managers and staff in all health and food handling procedures. Conduct regular and random safety and sanitation checks of all three shops.
Help create marketing plans and assessments for the coffee shops. Responsibilities include: compile student input; support coffee shops in their individual and joint marketing efforts; help to create marketing strategies to effectively target students and the University community; help to create customer incentive programs; assist with customer service assessment and evaluation.
Assist in the development, production, and marketing of coffee shop programming. With the student managers, duties include: negotiate contracts with vendors and performers; schedule events; coordinate with faculty, student organizations, and University departments; work with the Associate Director for Building Services to arrange events; and market events on campus. In addition, the Manager will help design and implement new programming as needed.
In conjunction with the student managers, work with the various building staffs to coordinate necessary repairs and maintenance. Maintain relationships with host building staff in the Library system and College.
Serve as liaison between Student Centers and the vendor of the Pub, HWM, a recreational operation in Ida Noyes Hall which serves liquor. Hire, train and supervise student pub attendants and provide on-call support, 24 hours a day, 7 days a week in case of emergency.
Participate as a member of the staff in the Student Centers office. Attend staff meetings, one-on-one meetings with the Associate Director, and assist with various Student Centers events and projects. Other duties as assigned.
Analyzes program budgets and recommends or makes budgetary recommendations.
Sets and communicates program priorities and performance standards and assesses operations using these criteria.
Performs other related work as needed.
Minimum Qualifications Education:
Minimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
Excellent oral and written communication skills and computer skills.
Create strategic vision and purpose.
Celebrate diversity & inclusion.
Demonstrate strategic agility.
Lead performance and flawless execution.
Drive employee engagement.
Successful management of four unique and distinct coffee shop operations requires the ability to regularly commute between shops.
Must be able to work independently and carry out assignments without detailed instruction.
The temperament to work with a diverse and demanding population is expected.
Ability to understand the needs of the University of Chicago community and work with students, faculty, and staff in a wide array of situations is essential.
Must be willing to work some evenings and weekends.
Cover letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.